Passengers require a Bill of Rights.

A New “Passenger Bill of Rights” for Air Travel

Senate Committee on Commerce, Science and Transportation chairperson Senator Maria Cantwell recently called for a new “Passenger Bill of Rights” in air travel. The bill would seek to improve the air travel experience by strengthening refund rules, eliminating junk fees, promoting a minimum seat size, and making it easier for families to sit together during flights.

While this announcement is welcome news to many air travelers, there is skepticism about whether the government will follow through on its promise. Many people continue to face frustrating experiences with flight delays, cancellations, and other related issues. However, recent efforts to establish a customer service dashboard have provided some hope that improvements are on the horizon.

A Need for Accountability and Improvement

It is crucial that passengers understand their current rights when traveling by air, but it is equally important that airlines are held accountable for any shortcomings. Better seats, the elimination of junk fees, and family seating options are all basic essentials that should be part of air travel.

While we await the creation of a passenger bill of rights, there are other areas that require attention as well. The passport process is one such area that needs improvement, as travelers continue to face long wait times for routine passport processing. The demand for passports is high, and there is a need for better tracking of expiration dates and understanding of peak months in which travel activity is likely to surge.

Enhancing the Air Travel Experience

The overall air travel experience needs improvement in several areas, and the creation of a passenger bill of rights could be an excellent first step. As consumers, we should continue speaking up about areas that require improvement and advocating for better customer service overall.

Source