Health culture survey postponed, awaiting positive weather.

Astrid Jensen July 26, 2023 Culture

A TEXT message reveals the timing of a Canberra Health Services (CHS) “Workplace Culture Survey”, originally scheduled for March, was delayed until November, when the warmer weather was expected to make staff “more optimistic”.

A text exchange between the EGM People and Culture and the CHS CEO was revealed following a Freedom of Information request by the Canberra Liberals.

Opposition health spokesperson Leanne Castley says the text exchange exposes the extent of the ACT government’s desperation to obtain better “Workplace Culture Survey” results.

She also claims the FOI request also shows the Health Minister Rachel Stephen-Smith had misled the ACT Assembly.

On June 28 the minister told the Assembly: “Ms Castley also said something about a March survey that Canberra Health Services was supposed to do but had not done – a culture survey. Ms Castley, that was a March survey that was for the ACT Health Directorate, which is a different organisation, and it did happen. I wanted to correct the record there and make sure that accurate information is recorded in the Hansard.”

CHS contracted BPA Analytics Pty Ltd for $200,000, to conduct a “Pulse Survey” in December and a full “Workplace Culture Survey” in March. CHS officials initially wanted to delay the full survey until late August/early September, thinking it “way too soon” – and then November was raised.

“The Health Minister is again clueless when it comes to CHS culture surveys. Previously she said the December ‘Pulse Survey’ had returned CHS’ best ever results on workplace culture, despite an internal memo stating that the results would be statistically invalid due to a low response rate.

“These ‘Pulse Survey’ results were also skewed because CHS administrative divisions with an interest in a positive result had high response rates, as opposed to frontline hospital employees, many of whom boycotted the survey, according to the ANMF.

“The Health Minister should stop focusing on rebranding, spin and ‘announceables’, and address the significant cultural issues afflicting Canberra’s public health system.”