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Toronto Pearson International Airport Implements AI Technology
Toronto Pearson International Airport, Canada’s busiest airport, has introduced artificial intelligence (AI) technology to enhance passenger experience and improve efficiency. The AI technology includes a self-driving robot and virtual assistants.
Self-Driving Robot
The self-driving robot, called the “Neo” robot, assists passengers in the international arrivals area of Terminal 1. Neo can communicate in 120 languages, answer airport-related questions, and even scan boarding passes. The robot is aimed to reduce wait times and improve passenger satisfaction.
Virtual Assistants
Virtual assistants have been implemented in the airport’s parking garages to help customers find parking spots. The virtual assistant uses speech recognition technology to guide drivers to available parking spots, making the parking process more efficient.
Benefits of AI Technology
The implementation of AI technology at Toronto Pearson International Airport will benefit passengers and airport staff in various ways. Some of the benefits include:
- Reduced wait times for passengers
- Improved efficiency in parking garages
- Enhanced passenger experience
- Cost savings for the airport
Conclusion
Toronto Pearson International Airport’s implementation of AI technology demonstrates the airport’s commitment to utilizing innovative technology to improve its operations and customer service. As AI technology continues to advance, it is likely that other airports will follow suit in implementing similar technology to improve passenger experience and efficiency.
